Last updated: November 2026

What information we collect

We may collect information you provide when you contact us, complete a form or book a conversation with us. This may include:

• Your name
• Business name
• Email address
• Phone number
• Information you choose to share about your business or enquiry

We may also collect limited technical information generated through normal use of our website.

How we use your information

We use your information to:

• Respond to your enquiry
• Arrange and manage conversations with you
• Understand your business needs
• Manage prospective and client relationships
• Provide the services you request
• Improve how we operate and communicate

Where your information may be stored

Information submitted through our website may be stored in our website systems, email systems and the Linchpin Operations System™ — our internal system for managing enquiries, client relationships, work and communication.

We only use information for legitimate business and relationship-management purposes.

How we protect your information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

No online system can guarantee absolute security, but we use reasonable administrative and technical measures appropriate to the information we manage.

We do not sell your information

Linchpin Consulting does not sell your personal information to third parties.

We may use trusted service providers where necessary to operate our website, communications or business systems.

Your information and your choices

You may request access to the personal information we hold about you, ask us to correct inaccurate information or request deletion where appropriate.

To make a request, contact us at info@linchpin.co.za.

POPIA

We handle personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

Contact us

If you have questions about this Privacy Policy or how Linchpin handles your information, contact info@linchpin.co.za.

We may update this Privacy Policy from time to time to reflect changes in how we operate or changes to applicable requirements.